388fb Privacy Policy
Your personal information is completely safe with us. This policy clearly describes how 388fb collects, stores, and uses your data.
1. Introduction
388fb (hereinafter referred to as "we", "us", or "the platform") is an online casino and betting platform operated for players in Bangladesh. We treat the protection of our users' personal information as our highest priority.
This privacy policy ("policy") applies to all persons using the 388fb.cam website. It describes how we collect your personal information, the purposes for which we use it, how long we retain it, and what rights you have over your information.
By using our services, you consent to the terms of this privacy policy. If you do not agree with this policy, please refrain from using our platform. Contact us for any questions.
Our commitment: 388fb uses SSL encryption technology to keep all your personal and financial information secure. We never sell your personal information to third parties.
2. What Information We Collect
We collect the following types of information during registration and use of services on 388fb:
2.1 Personal Identity Information
We collect the following for account creation and identity verification:
- Full name (in Bengali or English)
- Date of birth (for age verification — for those aged 21 or above only)
- National ID (NID) or passport number
- Email address
- Mobile number
- Current address
2.2 Financial Information
Information required for processing transactions:
- bKash, Nagad, or Rocket account number
- Deposit and withdrawal transaction history
- Balance and bonus details
2.3 Technical Information
Information collected automatically for the proper operation and security of the website:
- IP address and device information
- Browser type and operating system
- Login time, date, and session data
- Cookies and browsing history (on our site only)
- Gaming activity and betting history
3. Purpose of Using Information
388fb uses the information we collect solely for the following legitimate purposes:
3.1 Account Management
- Creating, verifying, and managing your account
- Identity authentication and fraud prevention
- Account recovery and sending security alerts
- Ensuring compliance with our rules and terms
3.2 Financial Transactions
- Processing deposits and withdrawals via bKash, Nagad, and Rocket
- Providing bonuses and cashback
- Compliance with anti-money laundering (AML) regulations
- Maintaining records of transactions
3.3 Service Improvement
- Personalising the gaming experience
- Informing you about relevant offers and promotions
- Improving platform performance and security
- Enforcing responsible gaming policies
3.4 Legal Obligations
We may use your information where necessary to comply with applicable laws and regulations. This includes responding to lawful requests from law enforcement agencies.
4. Sharing Information with Third Parties
388fb never sells your personal information. However, sharing information with trusted partners may be necessary in certain circumstances:
4.1 Payment Processors
The minimum information required to complete transactions via bKash, Nagad, and Rocket is shared with the relevant payment service providers. These providers operate under their own privacy policies.
4.2 Technology Service Providers
Trusted technology partners may be given limited access to information for operating our gaming software, cybersecurity, and data hosting services. These partners work under strict confidentiality agreements.
4.3 Legal Reasons
We may disclose information as required by law to comply with court orders, lawful requests from government agencies, or the requirements of applicable legislation.
Notice: 388fb never sells, rents, or exchanges your personal information with third parties for advertising or any other commercial purpose.
5. Cookie Policy
The 388fb.cam website uses cookies and similar tracking technologies. Cookies are small text files stored on your device.
5.1 Cookies We Use
- Essential cookies: Required to maintain login sessions, manage security tokens, and keep core services functioning.
- Functional cookies: Used to remember your preferences, language settings, and login information.
- Analytics cookies: Help us analyse site usage to improve our services.
5.2 Cookie Controls
You can control or disable cookies from your browser settings. Please note that disabling essential cookies may cause some features of the platform to not work properly.
6. Data Retention and Security
6.1 Retention Period
We retain your personal information for the following periods:
- All information is retained for as long as your account is active.
- After account closure, information is kept for as long as required by legal obligations and financial record-keeping needs.
- Transaction records are generally retained for up to five years.
- Information from inactive accounts is deleted after a specified period, unless retention is required by law.
6.2 Security Measures
388fb has implemented the following technical and organisational measures to keep your information secure:
- All data transfers are protected with SSL/TLS encryption technology.
- Passwords are encrypted and stored using strong hashing algorithms.
- Two-Factor Authentication is available.
- Regular security audits and vulnerability testing.
- Limited staff access — only authorised personnel have access to the minimum necessary information.
- A rapid response plan in the event of a data breach.
Security warning: Never share your password or OTP code with anyone to keep your account secure. No 388fb staff member will ever ask you for your password.
7. Your Rights
As a 388fb user, you have the following rights over your personal information:
7.1 Right to Access Information
You may request a copy of the information we hold about you at any time. We will respond to your request within a reasonable time.
7.2 Right to Correct Information
If any information we hold about you is incorrect, you may request a correction. Many details in your account profile can be changed directly by you.
7.3 Right to Delete Information
In certain circumstances you may request the deletion of your personal information. However, some information may need to be retained to fulfil legal obligations or resolve existing claims.
7.4 Right to Restrict Processing
In certain circumstances you may request that the processing of your information be restricted, particularly when the accuracy of the information is in dispute.
7.5 Right to Lodge a Complaint
If you have any concerns about how we process your information, you may raise a complaint with our support team.
To exercise these rights, contact us via 24/7 live chat or email us at [email protected].
8. Privacy of Minors
388fb strictly does not provide services to persons under the age of 21. Our platform is for adults (21+) only. We verify age at registration, and if any user is confirmed to be under 21, their account will be closed immediately and the associated information will be deleted.
If you believe a minor has created an account on our platform, please notify our support team immediately.
9. Policy Changes and Updates
388fb reserves the right to change or update this privacy policy from time to time. For any significant changes, we will:
- Publish a clear notice on the website.
- Notify registered email addresses about the update.
- Update the "Last updated" date at the beginning of the policy.
If you continue to use the platform after changes are made, you will be considered to have consented to the revised policy. We therefore recommend that you review this page regularly.
10. International Data Transfers
Where necessary for the operation of our services, your information may be processed or stored on servers located in other countries. In such cases, we ensure that the transfer takes place under appropriate security measures and that the standard of protection for your information is consistent with this policy.
11. Contact Us
If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our support team is available to assist in Bengali 24/7.
To request access to, correction of, or deletion of your information, write from your registered email address and include the details needed to verify your account. We will respond to your request as quickly as possible.
Related Policies
See the links below to read our other policies and help pages: